Refund Policy

1. Overview

This Refund Policy explains when orders, subscriptions, prescription medications, shipping issues, and support-related billing concerns may be refunded, replaced, or credited. It is part of our Terms of Service.

WellMensRX provides non-clinical website, intake, checkout, administrative, support, subscription, and care-coordination services. We are not a doctor, medical practice, pharmacy, or pharmacist. Prescription medications are dispensed by licensed pharmacy partners after an independent clinician issues a valid prescription.

2. If a Clinician Declines Treatment

If you are charged for an order and an independent licensed clinician determines that the requested treatment is not medically appropriate before a prescription is sent to a pharmacy, we will cancel and refund the amount paid for that order.

If a clinician requests additional information and you do not provide it, the order may remain pending or be cancelled. If cancelled before pharmacy fulfillment begins, the amount paid for that order will be refunded.

3. Prescription Medication Refunds

Prescription medications generally cannot be returned, reused, or re-dispensed once shipped. For safety and regulatory reasons, shipped prescription medications are generally non-refundable.

• Before pharmacy processing: If you request cancellation before a prescription is sent to or accepted by the pharmacy for fulfillment, we will make reasonable efforts to cancel and refund the order.
• After pharmacy processing begins: Once a pharmacy has begun compounding, dispensing, packing, labeling, or shipping, cancellation may not be possible and the order may be non-refundable.
• After shipment: Shipped prescription medication is generally non-refundable except for confirmed pharmacy error, wrong medication, wrong dose, damaged shipment, or carrier-confirmed loss as described below.

4. Replacements and Exceptions

We may issue a replacement, refund, credit, or other resolution when we confirm one of the following:

• You received the wrong medication, wrong dose, wrong patient label, or materially incorrect pharmacy instructions.
• The medication or supplies arrived damaged, leaking, visibly tampered with, contaminated, or otherwise unsafe to use.
• A cold-chain medication arrived warm to the touch or outside the pharmacy's acceptable handling instructions through no fault of yours.
• The carrier confirms the package was lost in transit or never delivered.
• You were charged due to a clear billing or processing error.

Contact us within 7 days of delivery, or within 24 hours for suspected temperature-control issues. Include your order number, photos of the package and product when applicable, and a description of the issue.

5. Subscription Cancellations

You may cancel an automatically renewing subscription as described in our Subscription Terms. Cancellation stops future renewal charges. It does not automatically refund charges already processed for a prescription order that has been sent to pharmacy fulfillment.

• Cancel before your renewal date to avoid the next charge.
• If a renewal charge processed but the prescription has not been sent to pharmacy fulfillment, contact us promptly and we will make reasonable efforts to cancel and refund it.
• If the prescription has already moved into pharmacy processing or shipment, the charge may be non-refundable.

6. Non-Refundable Situations

Unless required by law or approved by us in writing, refunds are generally not available for:

• Medication already shipped and correctly fulfilled.
• Orders delayed because you provided an incorrect address, missed a delivery attempt, failed to retrieve a held package, or did not follow temperature-control instructions.
• Medication you decide not to use after it was correctly prescribed and fulfilled.
• Expected side effects, lack of desired outcome, or dissatisfaction with results after a correctly fulfilled prescription, unless a clinician or pharmacist identifies a safety or dispensing issue.
• Promotional codes or discounts not entered or applied at checkout, unless we made a clear pricing error.

7. How to Request a Refund or Replacement

1. Email support@wellmensrx.com or call (877) 201-1517.
2. Include your full name, account email, order number, subscription ID if available, delivery date, and reason for the request.
3. Attach photos of damaged, incorrect, warm, leaking, or tampered packages when applicable.
4. Keep the packaging and product until we or the pharmacy tell you whether disposal, return, or additional photos are needed.

We usually respond within 2 business days. Complex pharmacy, carrier, or billing investigations may take longer.

8. Refund Processing

Approved refunds are issued to the original payment method when possible. We typically initiate approved refunds within 5 business days. Your bank or card issuer may take additional time to post the refund.

9. Chargebacks

Please contact us before initiating a chargeback. In many cases we can resolve billing, cancellation, shipping, or pharmacy issues faster than the dispute process. We reserve the right to contest chargebacks we believe are incorrect and to provide order, consent, billing, fulfillment, shipment, support, and cancellation records to the payment processor or card issuer.

10. Contact